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Platform Support Specialist

Unata in a nutshell…Look at us! We’re in a nutshell!   

Unata is on a mission to build the grocery shopping experience of the future. Our white label platform powers the digital customer experience for some of North America’s most well-respected grocers, and we don’t plan on stopping here. We were acquired by Instacart in 2018 so that we could take over the grocery world with the most comprehensive, innovative digital grocery solution in the market. Unata operates as a independent subsidiary headquartered in Toronto, Canada.

We’re a group of people with a strong moral compass, and with bright ideas who actively collaborate with one another to achieve goals as a team. We’re a passionate bunch who want to create something that has never been done before.

 

Our pieces of flare… 

Canada's (#2) Best Place to Work (SMB, 2017)

Canada's 11th, and North America's 52nd Fastest Growing Tech Company (PROFIT 500)

Canada's 50 fastest growing companies

Canada's top 20 most innovative companies

 

Our Platform Support Specialist will...

Be responsible for maintaining and supporting the Application and Infrastructure of our amazing product suite!  As a critical key contact for production escalation, you will own and manage all raised issues, from the moment of occurrence right up to the delivery of resolution to our Partners.  In this role you will be a part of a rotational on-call schedule to support our client partners.

 

Our Platform Support Specialists...

  • Have previous experience with Level 2 production support, including monitoring issues/tickets/escalations from a client support team, as well as from monitoring systems
  • Are knowledgeable in application support and monitoring solutions, along with networking, servers, system tools and Linux
  • Understand the configuration, and troubleshooting of Linux servers, including web servers, databases, and application servers; shell scripting experience is a big plus
  • Understand troubleshooting concepts, logging tools and diagnostics to help arrive at root causes
  • Have experience with Java/Python for helping understand and troubleshoot the issues being logged from the in house applications
  • Have experience with monitoring and alerting systems, incident management, and adherence to SLA's
  • Provide leadership and guidance to the Client side of the team for root cause follow up, ongoing issues & day to day support tasks
  • Demonstrate a willingness to learn new things
  • Are passionate and believe in culture and leadership

 

What this opportunity has to offer you...

  • An opportunity to be involved with application deployments
  • Exposure to infrastructure management and the opportunity to make significant contribution to our Dev Ops Team
  • Co-ownership in the management of our monitoring system
  • A chance to showcase your superior customer service skills to provide Level II support to our valued Partners and stakeholders of our critical system components
  • Time to participate in the ongoing documentation processes and procedures
  • A dedicated team filled with people that want to make an impact – this ain’t no “another-day-another-dollar” gig!
  • A working environment where your opinions are valued
  • A place within an organization that appreciates learning new technologies and implementing them when they make sense

 

Want to join a talented team of people changing the way the world grocery shops?  

Unata is proud to be an equal opportunity employer. We are committed to building a diverse team representative of the city we live in, and the people who use our product everyday. We believe that the best solutions are the ones created from a variety perspectives and that experience comes in many forms. If you are reading this posting and thinking 'I could do that!', we strongly encourage you to apply (i.e. exact experience not required).

Apply today with a copy of your resume, and let us know why you're a great fit for the position! Visit www.unata.com/careers/. To learn more about our parent, please visit www.instacart.com.

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