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Product Release Manager

 

Unata in a nutshell…Look at us! We’re in a nutshell!   

 

Unata is on a mission to build the grocery shopping experience of the future. Our white label platform powers the digital customer experience for some of North America’s most well-respected grocers, and we don’t plan on stopping here. We were acquired by Instacart in 2018 so that we could take over the grocery world with the most comprehensive, innovative digital grocery solution in the market. Unata operates as a independent subsidiary headquartered in Toronto, Canada.

 

Your future fellow spirit animals…

 

We’re a group of people with a strong moral compass, and with bright ideas who actively collaborate with one another to achieve goals as a team. We’re a passionate bunch who want to create something that has never been done before.

 

Our pieces of flare…

 

Canada's (#2) Best Place to Work (SMB, 2017).

Canada's 11th, and North America's 52nd Fastest Growing Tech Company (PROFIT 500),

Canada's 50 fastest growing companies

Canada's top 20 most innovative companies.

 

What you will be doing…

In this role you will partner with engineering, product, customer success and many other internal and external stakeholders to release Unata’s platform today and scale release processes and capabilities for the future.

You will be responsible for ensuring our products are released on time, with the highest quality. You will help drive both, user acceptance testing and go-to-market for a new client launch or the rollout of an add-on module.

You will be a part of a cross-functional client delivery team which comprises a Customer Success Manager, who oversees the client relationship and project plan and a Solution Architect, a technical resource responsible for educating our clients on the platform and how to integrate with it.

 

We value Product Release Managers who have the following…

  • Experience planning and managing application releases to multiple environments across multiple clients
  • Previously worked with cross-functional stakeholders as needed to define body of work and applicable release plans
  • Lead release retrospectives to improve the release process, program productivity and product quality
  • Responsible for final sign off of the release and confirming it has met all criteria
  • Experience coordinating with Product Management on internal and external communication
  • Communicate release status to primary stakeholders, including risk management and impact assessment of changes to scope or effort
  • Experience partnering with product and/or engineering teams is a plus
  • Excellent oral and written communication skills
  • Extremely organized and detailed-oriented
  • Experience with releasing frequent updates for a SaaS platform
  • Scrum Master certification a plus
  • Strong analytical and technical skills

 

What this opportunity has to offer for you…

  • From the product intake process through User Acceptance Testing to Go-to-market, you will ensure a smooth product release
  • You will be a subject matter expert for the releases you manage and ensure our internal and external stakeholders are kept informed
  • Create and maintain internal documentation on release programs to ensure everyone is operating from the most recent and accurate information
  • Communicate to our internal teams the status and schedules, evaluate tradeoffs, and call out impediments taking into account product features and third party dependencies
  • Monitor, measure, and communicate release metrics to a broad internal audience
  • Support the Customer Success team in the execution of our project plan for new client launches and phases
  • Track tickets to be resolved in a given version and coordinate the completion of those tickets across our engineering pillars
  • Remove or communicate roadblocks to all relevant stakeholders
  • Has a valid driver's license and passport, and is able to travel to client sites as required


 

Want to join a talented team of people changing the way the world grocery shops?  

Unata is proud to be an equal opportunity employer. We are committed to building a diverse team representative of the city we live in, and the people who use our product everyday. We believe that the best solutions are the ones created from a variety perspectives and that experience comes in many forms. If you are reading this posting and thinking 'I could do that!', we strongly encourage you to apply (i.e. exact experience not required).

Apply today with a copy of your resume, and let us know why you're a great fit for the position! Visit www.unata.com/careers/. To learn more about our parent, please visit www.instacart.com.

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