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Platform Support Specialist (Level II Support)


Who Are We?

At Unata, we’re shaping the future of the retail experience. We power digital experiences for some of North America’s most well-respected grocery chains.  Our white-label platform powers award-winning e-commerce experiences, digital flyers and digital loyalty programs, allowing the retailer to automatically tailor each shopper’s experience at an individual level so that they can deliver 1-to-1 personalized content and offers.

In other words, we enable customer experiences that make shopping easier and more personal, such as allowing shoppers to order their groceries online and pick up in-store / have them delivered, and allowing shoppers to receive a completely personalized version of the Flyer based on their purchase history.

We are one of Canada’s 50 fastest growing companies, and were listed as one of Canada’s top 20 most innovative companies. And we have no plans on slowing down! We are absolutely committed to continuous innovation, bringing together a team of Canada’s brightest developers, designers, project managers and marketers.

Want to be part of the future of retail? We’d love to hear from you.

Why This Opportunity is Cool

You will be responsible for maintaining, and supporting the application and infrastructure of our amazing product!  As the critical key contact for production escalation, you will own and manage all raised issues, from the moment of occurrence right up to the delivery of resolution to our Partners.  Please note, in this role you will be a part of a rotational on-call schedule to support our client partners.

Our Best Platform Support Specialists

  • Have previous experience with Level 2 production support, including monitoring issues/tickets/escalations from the L1 Team, as well as from monitoring systems
  • Are knowledgeable in application support and monitoring solutions, along with networking, servers, system tools and Linux
  • Understand the configuration, and troubleshooting of Linux servers, including web servers, databases, and application servers; shell scripting is a huge plus
  • Understand troubleshooting concepts, logging tools and diagnostics to help arrive at root causes
  • Experience with Java/Python for helping understand and troubleshoot the issues being logged from the in house applications
  • Experience with monitoring and alerting systems, incident management, and adherence to SLA's
  • Providing leadership and guidance to the L1 team for root cause follow up and ongoing issues and day to day support tasks
  • Demonstrate a willingness to learn new things
  • Are passionate and believe in culture and leadership

What This Opportunity Gives You

  • The opportunity to be involved with application deployments
  • Exposure to infrastructure management and the opportunity to make significant contribution to our Dev Ops Team
  • Co-ownership of managing our monitoring system
  • A chance to showcase your superior customer service skills to provide Level II support to our valued Partners and stakeholders of our critical system components
  • Time to participate in the ongoing documentation processes and procedures
  • A dedicated team filled with people that want to make an impact – this ain’t no “another-day-another-dollar” gig!
  • A working environment where your opinions are valued
  • A place within a company that appreciates learning new technologies and implementing them when they make sense



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