Who we are
At Unata, we’re on a mission to build the grocery shopping experience of the future. We combine our award-winning user experience design and proprietary 1-to-1 personalization engine to create a digital shopping experience that is leading the grocery industry forward.
We’re committed to continuous innovation, ensuring our product never stops evolving, and our retail partners always provide the best digital customer experience possible.
Last year we were named one of Deloitte’s Top 50 Fastest Growing Canadian Companies and CIX’s Top 20 Most Innovative Canadian Companies. We also doubled in team size and more than tripled in revenue. We have no plans on slowing down!
Who we are looking for
We are looking for an Application Support Analyst who wants to grow as we grow. Reporting to the VP, Client Technology Operations, you will be part of a brand new Support Team.
As an Application Support Analyst, you will be responsible for delivering exceptional B2B application support to our clients. This is a role for someone who is focused on client satisfaction and efficiently resolve escalated incidents. Someone who wants to collaborate across teams, champion client priorities and drive incidents to closure.
What’s in it for you?
The opportunity to be involved with application deployments and co-ownership of managing our monitoring system.
Exposure to infrastructure management. Secondary duties include hands-on work with our Dev Ops Team.
A working environment where your opinions are valued. This is a new team, looking for internal guidance on best practices and reinforcement of strong processes.
Where are you right now- and what will your future look like at Unata?
You are a Systems or Application Support Analyst. You want to join a newly formed support team that is looking for leaders and champions. You want to be part of a growing company that appreciates new technologies and the contributions of their team members.
What you will be working on:
What you have:
Need any more reasons to join us?
Life at Unata is about creativity, culture and open communication. We truly celebrate and value the perspectives our extremely diverse team members bring to the table. Our company values sum up who we are: Be good. Be Bright. Be One.
Be Good. Our number one priority is to hire good people. By good we mean being honest and humble, acting with integrity and treating others with respect. We’ve built our team on a foundation of transparency and trust, which is maintained through regular open and honest feedback. Everyone’s voice is heard whether it be via a weekly pulse survey, a performance management meeting or a quarterly 1-on-1 with the CEO.
Be Bright. We are a team that values new ideas and is dedicated to continually learning new technologies and working hard to solve challenging problems with innovative solutions. People who work at Unata are naturally curious and we support this willingness to learn by investing heavily in professional development. Your success means our success and we truly believe that.
Be One. Strong relationships are the backbone of our success and we make sure to provide opportunities to bond with your colleagues, from regular lunches to weekly socials and an annual cottage-style summer retreat. Our dedicated Culture Manager, Stephanie, has curated a unique and packed social calendar focused on building close-knit teams and making sure you love your time at Unata.
Think this job is meant for you but worried you don’t have it all? At Unata, we know that not everyone takes the same path when it comes to building their skills. Hands-on experience, intelligence, innovation, a passion for learning and a team-focused approach can combine to form the best set of qualifications. If you feel you meet all or most of the qualifications we are seeking; and you are excited by the possibility of growing our company, take a chance and express your interest here.
Unata welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.