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Implementation Manager

Who Are We?

At Unata, we’re shaping the future of the retail experience. We power digital experiences for some of North America’s most well-respected grocery chains.  Our white-label platform powers award-winning e-commerce experiences, digital flyers and digital loyalty programs, allowing the retailer to automatically tailor each shopper’s experience at an individual level so that they can deliver 1-to-1 personalized content and offers.

In other words, we enable customer experiences that make shopping easier and more personal, such as allowing shoppers to order their groceries online and pick up in-store / have them delivered, and allowing shoppers to receive a completely personalized version of the Flyer based on their purchase history.

We are one of Canada's 50 fastest growing companies, and were listed as one of Canada's top 20 most innovative companies. And we have no plans on slowing down! We are absolutely committed to continuous innovation, bringing together a team of Canada’s brightest developers, designers, project managers and marketers.

Want to be part of the future of retail?  We’d love to hear from you!

 

Why This Opportunity is Cool

As one of Unata's client-facing leads on client-related projects, you will be responsible for day-to day client interaction and account management, ensuring all milestones are managed and tracked, and that responsible team members are delivering tasks as per project plan.  Get ready to gather functional requirements, guide the scoping process, manage new client on-boarding and integration projects and act as the client account manager post go-live. In this role, you will develop extensive knowledge of the client solution and, where required, provide guidance to business users.

 

Our Best Implementation Managers

  • Have direct experience leading complex, integration-heavy retail implementations
  • Are customer-centric with exceptional client management skills and professionalism
  • Have an excellent awareness and experience on processes and best practices with retail software implementations
  • Are detail-oriented individual with strong project management skills
  • Are product and user-experience obsessed
  • Have excellent communication, presentation and client facing skills
  • Demonstrate an entrepreneurial, creative spirit and are self starters
  • Have previous experience leading large-scale retail software implementations - bonus points for experience within the grocery sector!

 

What This Opportunity Gives You

  • An opportunity to act as liaison between the client and development teams at Unata
  • Exposure to Unata's best-in-class product; as client liaison, you will become a product expert!
  • Ownership of, and accountability to, the relationships that we hold most dear -- our clients!
  • A dedicated team filled with people that want to make an impact - this ain’t no “another-day-another-dollar” gig!
  • A working environment where your opinions are valued
  • A place within a company that appreciates learning new technologies and implementing them when they make sense

 
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